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| Support
Services |
| As functionality
is deployed into production, it is important that D5 and our
clients are prepared to properly support the solution. Dimension
5 Solutions staffs and operates a Help Desk to support the
Prolog and Encompass application suites. The support Help
Desk is operational from 7:00 AM - 5:00 PM Pacific Time, Monday
- Friday with after hours support available if needed. Technical
Support experts can be contacted via phone or E-mail to discuss
questions or issues that may arise. Additionally, Dimension
5 also provides web-based support where customers may submit
trouble-tickets online, and may also sign on to check the
status of existing issues or search through the Encompass
online knowledgebase. |
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Dimension 5's
base-level Support program includes:
- Telephone
access to a "pool" of D5 Support Engineers and
Technical staff
- E-mail access
to D5's "pool" of Support Engineers and Technical
staff via a central E-mail address
- 24x7 Access
to D5's Customer Support Web Portal, including:
o Submitting Trouble-tickets and help requests via the
Web
o Searching the online Knowledge-base
o Access to the self-help Troubleshooter to walk through
solutions of commonly reported problems
o Tracking the status of open issues as they are being
resolved
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| Click here
to login
to D5 Support Portal |
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